Last Updated: 12-09-2023
1. Order Processing and Shipping Time
a. All orders placed on [vtuloop.com] are typically processed within 2 business days from the date of purchase. Processing times may vary depending on the product and availability.
b. Shipping times depend on the shipping method selected during checkout and your location. Standard shipping typically takes between 2 to 7 business days, while expedited shipping options may be available for faster delivery.
2. Shipping Costs
a. We offer the following shipping options:
- Standard Shipping: Rs.60 and delivered within 7 days.
- Free Shipping: for digital products
b. Shipping costs are calculated based on the total order value, weight, and shipping destination. The exact shipping cost for your order will be displayed during the checkout process before payment is made.
3. International Shipping Process (if applicable)
a. We offer international shipping to select countries. If you are located outside our domestic service area, please note the following:
- International shipping costs will be calculated based on the shipping destination and the total weight of the order.
- Import duties, taxes, and customs fees may apply to international orders and are the responsibility of the recipient. These fees are not included in the product price or shipping cost.
- International shipping times may vary depending on the destination country and customs processing. Please allow additional time for international deliveries.
4. Order Tracking
a. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
5. Shipping Carrier
a. We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The choice of the shipping carrier may depend on your location and the shipping method selected during checkout.
6. Delivery Address
a. Please ensure that your shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
7. Shipping Restrictions
a. We may have restrictions on shipping certain products to specific locations. Please check the product description and any applicable shipping restrictions before placing your order.
8. Delivery Issues
a. In the event of delivery issues such as delays, damage, or lost packages, please contact our customer support team at firstname.lastname@example.org for assistance. We will work to resolve the issue promptly.
9. Contact Information
a. If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at email@example.com.